Introduction
This policy explains how Sigelle may collect and use personal information when you contact us, request a demonstration, participate in a pilot, or use the service.
Who we are
Sigelle is a software product for appointment-led businesses. The operating company name, registered address, company number, and data protection contact must be added here before production use.
Information we collect
Contact details
Names, work email addresses, telephone numbers, and correspondence.
Business details
Business name, location, service information, team size, and current operating workflows.
Demo and pilot information
Preferences, feedback, configuration choices, and information supplied during onboarding.
Enquiry and customer data
Where a participating business provides or captures enquiry data, this may include customer contact details, service intent, message content, source, timing, and booking outcome.
Technical and analytics data
IP address, device and browser information, pages viewed, and service usage data where appropriate analytics are enabled.
How we use information
- Respond to enquiries and walkthrough requests.
- Provide demonstrations, pilots, onboarding, and support.
- Configure Sigelle around a participating business.
- Improve the service and understand product usage.
- Maintain security, prevent misuse, and administer the service.
Lawful bases and reasons for processing
Depending on the context, processing may be necessary to take steps before entering a contract, perform a contract, pursue legitimate interests in operating and improving the service, comply with legal obligations, or act on consent where consent is required.
Sharing with suppliers
Information may be shared with carefully selected hosting and database providers, analytics providers, email or contact tools, and professional advisers where needed. A production policy should identify material suppliers and explain their roles.
International transfers
Some suppliers may process information outside the UK. Before production use, this section should identify relevant transfer locations and the safeguards relied upon.
Data retention
Information should be retained only for as long as needed for the purpose collected, contractual and support requirements, security, and applicable legal obligations. Specific retention periods must be confirmed before launch.
Your rights
Under UK data protection law, you may have rights to access, correct, erase, restrict, or object to processing of your personal information, and to data portability. You may also withdraw consent where processing relies on consent and complain to the UK Information Commissioner's Office.
Security
Sigelle is designed to use reasonable technical and organisational safeguards. No service can promise absolute security, and this policy does not claim certification or compliance beyond measures actually implemented.
Contact details
Privacy contact: hello@sigelle.com. Replace this with the confirmed company and data protection contact details before production use.
Changes to this policy
We may update this policy as the service and our legal obligations develop. The date at the top will be updated when material changes are made.