Introduction
These starter terms describe the basis on which demonstrations, early-access pilots, and use of Sigelle may be provided. Commercial terms agreed in writing for a pilot or paid service will take priority where they conflict with this document.
About Sigelle
Sigelle is a managed digital concierge designed to answer routine salon questions, help website visitors understand services and team members, and guide them into a salon’s existing booking journey. The legal company name, registered address, and company number must be inserted before production use.
Demo and early-access use
Demonstrations and early-access features may be incomplete, changed, or withdrawn. Pilot scope, fees, data handling, support, and duration should be confirmed separately in writing.
Acceptable use
You must not misuse the service, attempt unauthorised access, interfere with its operation, submit unlawful or harmful material, infringe another person's rights, or use the service in a way that creates avoidable risk to individuals.
Customer and business data
A participating business remains responsible for ensuring it has a lawful basis to provide data to Sigelle and for the accuracy of its services, prices, policies, and customer information. Detailed controller and processor responsibilities should be covered in an appropriate data processing agreement before production use.
No professional advice
Sigelle can explain a salon’s approved consultation process, but it does not provide medical advice, diagnose hair or scalp conditions, or replace professional judgement. Questions requiring professional assessment should be handled by an appropriately qualified person.
AI concierge limitations
AI-generated outputs may be incomplete, inaccurate, or unsuitable and should be reviewed where appropriate. Businesses remain responsible for customer communications and booking decisions.
Intellectual property
Sigelle and its underlying software, design, and documentation remain the property of the relevant rights holder. Businesses retain rights in their own names, logos, content, and data, while granting the limited permissions needed to provide the service.
Third-party services
The service may depend on third-party hosting, database, AI, email, analytics, or other suppliers. Their availability and terms may affect the service. Current material suppliers should be documented before production use.
Availability and changes
We do not promise uninterrupted availability, particularly during early access. Features may change as the product develops, with reasonable notice where a change materially affects an agreed paid service.
Limitation of liability
Appropriate liability limits, exclusions, and exceptions must be reviewed by a qualified lawyer and agreed before production use. Nothing in final terms should exclude liability that cannot lawfully be excluded.
Termination
Access may end when a pilot expires, either party ends an agreed arrangement, fees remain unpaid, or these terms are materially breached. Data return and deletion arrangements should be confirmed in the applicable commercial agreement.
Governing law
These starter terms are intended to be governed by the laws of England and Wales, with the courts of England and Wales having jurisdiction. This position should be legally reviewed.
Contact
Questions can be sent to support@sigelle.com. Add the confirmed legal entity and notice address before production use.